Terms of Service

1. Eligibility

By using the Website or placing an order, you represent that you are legally capable of entering into a binding agreement.

If you make a purchase on behalf of another individual, business, facility, organization, or other entity, you represent that you have authority to make that purchase.

2. Products

We sell incontinence, healthcare, hygiene, personal-care, and related products.

Products may include:

• Adult diapers and briefs;
• Protective underwear and pull-ups;
• Disposable underpads;
• Incontinence pads;
• Wipes;
• Gloves;
• Personal-care products;
• Healthcare supplies; and
• Related products and accessories.

We make reasonable efforts to accurately describe and display our merchandise.

However, manufacturers may change packaging, labeling, materials, designs, dimensions, colors, product counts, features, or other specifications.

Product photographs are provided for reference and may not always exactly represent the packaging or appearance of the merchandise received.

3. Product Availability

All products are subject to availability.

The inclusion of a product on our Website does not guarantee that the product is currently in stock or available for immediate shipment.

We reserve the right to discontinue merchandise or limit quantities at any time.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, sizing information, quantities, absorbency information, specifications, and other product information.

However, errors may occasionally occur.

Customers should review manufacturer packaging, labels, instructions, warnings, and other product information before using merchandise.

If information on the manufacturer's packaging differs from information displayed on our Website, customers should contact us if clarification is needed before using the product.

5. Not Medical Advice

The Website and information provided by our employees, representatives, or customer-service personnel are provided for general informational purposes.

Nothing on the Website is intended to constitute medical advice, medical diagnosis, treatment advice, nursing advice, or other professional healthcare advice.

Information concerning sizing, absorbency, product types, incontinence levels, or product selection is general information only.

Customers should consult an appropriate physician, nurse, healthcare professional, or caregiver when professional medical advice is required.

6. Customer Responsibility for Product Selection

Customers are responsible for selecting the product appropriate for their needs.

Before ordering, you are responsible for reviewing:

• Product type;
• Size;
• Absorbency;
• Quantity;
• Package count;
• Case count;
• Product specifications; and
• Other relevant product information.

Recommendations or assistance provided by us do not constitute a guarantee that a particular product will fit or satisfy a customer's individual needs.

7. Orders

Placing an order constitutes an offer to purchase merchandise.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order.

We reserve the right, to the extent permitted by applicable law, to reject, limit, or cancel an order for legitimate reasons, including:

• Product unavailability;
• Incorrect pricing;
• Incorrect product information;
• Suspected fraud;
• Unauthorized payment activity;
• Shipping restrictions;
• Quantity limitations;
• Technical errors; or
• Other circumstances that reasonably prevent fulfillment.

If we cancel paid merchandise that has not been shipped, we will refund amounts collected for that canceled merchandise as required by applicable law.

8. Prices

All prices are stated in U.S. dollars unless otherwise indicated.

Prices may change without notice.

A price change will not ordinarily affect a previously accepted order.

Despite reasonable efforts to maintain accurate pricing, typographical, technical, or other pricing errors may occur.

If a material pricing error occurs, we may cancel the affected order to the extent permitted by applicable law and refund amounts collected for merchandise that will not be fulfilled.

9. Taxes

Applicable sales, use, and other transaction taxes may be charged based on the order and applicable law.

Customers are responsible for taxes applicable to their purchases except taxes imposed directly on our income.

10. Payment Authorization

By submitting payment information, you represent that:

• The information is accurate;
• You are authorized to use the payment method; and
• You authorize us and our payment processors to charge the applicable purchase amount.

The authorized amount may include:

• Merchandise;
• Shipping;
• Handling;
• Taxes; and
• Other charges clearly disclosed during checkout.

11. Fraud Prevention

We may take reasonable measures to prevent fraud and unauthorized transactions.

We may request additional verification before fulfilling an order.

We may refuse or cancel transactions that we reasonably believe involve fraud, unauthorized payment activity, abuse, or other unlawful conduct, subject to applicable law.

12. Returns, Refunds and Exchanges

ALL SALES ARE FINAL.

Due to the personal, hygienic, and sanitary nature of the products we sell, we do not accept returns or exchanges, including unopened and unused merchandise.

Customers are responsible for confirming the correct product, size, absorbency, quantity, and specifications before placing an order.

Ordering an incorrect size or product, changing your mind, ordering more merchandise than needed, or no longer needing the product does not make merchandise returnable.

This provision is subject to our complete Returns, Refunds & Cancellation Policy, which is incorporated into these Terms.

Nothing in these Terms eliminates any right or remedy that cannot lawfully be waived.

13. Damaged, Defective, Incorrect or Missing Merchandise

Customers should contact us promptly if merchandise:

• Arrives damaged;
• Is defective;
• Is different from the merchandise ordered; or
• Is missing from the shipment.

We may require reasonable documentation, including photographs, order information, shipping labels, product information, and a description of the issue.

If we confirm an eligible claim, we may provide a replacement, refund, partial refund, or other appropriate resolution depending upon the circumstances and applicable law.

Customers must not return merchandise without our authorization.

14. Order Cancellation

Customers may contact us to request cancellation before an order is processed or shipped.

Cancellation requests are not guaranteed.

Once an order has been processed, packed, submitted for fulfillment, or shipped, it generally cannot be canceled.

15. Shipping

Shipping and delivery estimates are estimates unless expressly stated otherwise.

We make reasonable efforts to fulfill orders within the shipping time represented at the time of purchase.

Shipping or delivery may be affected by circumstances including:

• Carrier delays;
• Weather;
• Natural disasters;
• Holidays;
• Transportation interruptions;
• Incorrect addresses;
• Product availability;
• Security issues; and
• Circumstances outside our reasonable control.

When shipment cannot occur within the applicable required timeframe, the order will be handled in accordance with applicable law.

16. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Customers should use an address where packages can safely be received.

Tracking information may be provided when available.

If you believe an order was lost, incorrectly delivered, or not delivered, contact us promptly so that we can review available tracking and carrier information.

17. Refused and Undeliverable Shipments

Refusal of a shipment does not automatically cancel the order or entitle the customer to a refund.

If merchandise is returned because the customer supplied an incorrect or incomplete address, we may charge reasonable additional shipping or reshipping costs to the extent permitted by applicable law.

18. Accounts

If our Website permits customer accounts, you are responsible for maintaining the confidentiality of your username, password, and account credentials.

You are responsible for activity occurring through your account except to the extent prohibited by applicable law.

You should notify us promptly if you suspect unauthorized access.

19. Website Use

You agree not to use the Website to:

• Violate any applicable law;
• Commit or attempt fraud;
• Make unauthorized purchases;
• Impersonate another person or organization;
• Introduce malware or malicious software;
• Attempt unauthorized access to our systems;
• Interfere with Website functionality;
• Circumvent Website security;
• Scrape or extract Website information in violation of applicable law;
• Infringe intellectual-property rights; or
• Engage in activity that materially disrupts our business or other users.

20. Intellectual Property

The Website and its original content, including our names, logos, trademarks, text, graphics, photographs, product presentations, designs, page layouts, and other materials, are owned by us or used under license unless otherwise indicated.

Our intellectual property may not be copied, reproduced, distributed, commercially exploited, or used without authorization except as permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

21. Third-Party Services

Our Website may interact with third-party services, including:

• Payment processors;
• Shipping carriers;
• Website hosting services;
• Analytics providers;
• Fraud-prevention providers; and
• Other service providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services or websites except to the extent required by applicable law.

22. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, maintain, or discontinue portions of the Website when reasonably necessary.

23. Warranties and Disclaimers

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We make no guarantee that information on the Website will always be error-free or that the Website will operate without interruption.

Products may be subject to warranties, instructions, or representations provided by their manufacturers.

Nothing in these Terms disclaims or limits any warranty or consumer protection that cannot legally be disclaimed or limited.

24. Product Use

Customers are responsible for following product instructions, warnings, storage requirements, sizing information, and manufacturer recommendations.

Products should be used only for their intended purposes.

To the fullest extent permitted by applicable law, we are not responsible for injury, loss, damage, or other consequences resulting from misuse, improper storage, unauthorized modification, or use contrary to product instructions.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Friendly Essentials, ComfortCare by ScriptsUSA, and their respective owners, officers, employees, affiliates, representatives, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to use of the Website or purchase or use of merchandise.

To the fullest extent permitted by applicable law, our aggregate liability arising from a particular purchase will not exceed the amount paid to us for the merchandise giving rise to the claim.

This limitation does not apply where liability cannot lawfully be excluded or limited.

26. Chargebacks and Payment Disputes

If there is a problem with your order, we encourage you to contact us before initiating a payment dispute.

When a chargeback or payment dispute occurs, we may provide relevant transaction information to the payment processor, issuing bank, card network, financial institution, or other party reviewing the dispute.

Such information may include:

• Order records;
• Checkout records;
• Acceptance of applicable policies;
• Payment information;
• Tracking information;
• Proof of delivery;
• Communications;
• Product information; and
• Our Returns, Refunds & Cancellation Policy.

Nothing in this section restricts any lawful right to dispute an unauthorized or otherwise legally disputable charge.

27. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

Please review our Privacy Policy before using the Website or placing an order.

28. Electronic Communications

By using the Website or contacting us electronically, you consent to receive transaction-related communications electronically, including:

• Order confirmations;
• Shipping notices;
• Account notices;
• Customer-service responses; and
• Other communications relating to your transactions.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

29. Modifications to These Terms

We may revise these Terms from time to time.

When we revise them, we will post the updated version on the Website and update the Effective Date.

Changes apply prospectively except where applicable law provides otherwise.

The Terms applicable to a transaction will generally be the Terms in effect when that transaction is made.

30. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permissible or severed if necessary.

The remaining provisions will remain in effect.

31. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

32. Governing Law

These Terms and transactions with us will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except to the extent another applicable law cannot legally be waived or requires otherwise.

Nothing in these Terms is intended to deprive a consumer of a right or protection available under applicable federal, state, or local law that cannot legally be waived by agreement.

33. Jurisdiction

Subject to any rights or requirements that cannot legally be waived, disputes arising from these Terms, the Website, or purchases from us will be subject to the jurisdiction of courts having lawful jurisdiction over the matter.

Nothing in this provision requires a consumer to waive a venue or jurisdiction right that applicable law makes non-waivable.

34. Entire Agreement

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and us concerning your use of the Website and purchases through the Website, subject to applicable law.

35. Contact Information

Questions about these Terms may be directed to: