Shipping

What shipping costs

Shipping is charged once per order — not per item — and depends on what the order contains. Cases always ship free, and each case also covers the shipping on one package in the same order. Packs are priced on their own, and ship free once your order is over $40.00 — that figure counts your whole order, cases and packages included. It frees the packs: a package with no case to cover it is $12.99 at any order size.

A case

Free

A package, with a case

Free

A package, no case

$12.99

One small pack, order $40.00 or under

$6.99

Two or more small packs, order $40.00 or under

$12.99

Small packs, order over $40.00

Free

A case is a full carton — the 80-count and larger cartons on our product pages. A package is one of the ready-made Light or Heavy monthly packages. A pack is a single retail bag, such as a pack of 20 or 30. Every product page shows which one you are buying.

Cases cover packages one for one: two packages need two cases for both to ship free. Orders are limited to 4 packages — if you need more, get in touch and we'll sort it out.

Where the $5.00 surcharge applies

Delivery to these 18 states adds $5.00 to the order, on top of whichever fee above applies — including orders that would otherwise ship free:

• Alaska
• Arizona
• California
• Colorado
• Hawaii
• Idaho
• Montana
• Nebraska
• Nevada
• New Mexico
• North Dakota
• Oklahoma
• Oregon
• South Dakota
• Texas
• Utah
• Washington
• Wyoming

Everywhere else — the other 32 states and the District of Columbia — pays the base fee only.

When your order arrives

Orders placed before 4:00pm ET are processed the same business day. Orders usually ship within 3–7 business days, and delivery typically takes another 2–6 days after that — so most orders arrive within about two weeks of being placed.

These are estimates, not guarantees. Shipping and delivery can be affected by carrier delays, weather, holidays, product availability and other circumstances outside our reasonable control — see Terms of Service §15.

We ship with a national carrier and choose the service appropriate to your order.

Tracking your order

We email you as soon as your order ships, and the email carries tracking details when the carrier provides them. If you have an account, your orders and their status are in My orders.

Where we ship

We ship anywhere in the United States — all 50 states and the District of Columbia. We do not ship internationally.

Check your address before you order

Please use a complete, accurate address where packages can safely be received, and take a moment to check it before you submit your order.

If an order can't be delivered because the address was incorrect or incomplete, you may be responsible for additional shipping or reshipping charges. And because our merchandise is final sale, a package a carrier returns to us for that reason does not automatically qualify for a refund — the full terms are in the Returns, Refunds & Cancellation Policy.

If your order doesn't arrive

If tracking shows your order hasn't been delivered, contact us and we'll investigate the shipment with the carrier.

If something arrives damaged, defective, incorrect, or missing from your shipment, email ComfortCare@ScriptsUSA.com within 7 days of delivery and we'll put it right. Please don't send anything back to us unless we've authorized the return and given you instructions.

Contact us

Questions about shipping, or want help choosing before you order: