Frequently asked questions

Adult incontinence supplies: protective underwear, pull-ups, briefs, disposable underpads, and adult wet wipes — sold as cases and smaller packs — plus two monthly packages, Light and Heavy, that bundle wipes, underpads and hand sanitizer. Everything is on the shop page.

The Light (Green) package contains 5 packs of 50 wipes, 30 underpads, and 1 hand sanitizer. The Heavy (Red) package contains 8 packs of 50 wipes, 30 underpads, and 1 hand sanitizer.

Protective underwear, pull-ups and briefs come in a range of sizes from M to XXL, depending on the product. Each product page shows the sizes available for that item.

Each product page lists the sizes and the absorbency level for that item. If you're not sure what to order, call us on 1-888-255-5277 ext. 7 before you buy and we'll help you think it through. Keep in mind that all sales are final, and any sizing help we give is general information — it isn't a guarantee of fit or suitability.

No. Nothing we publish is medical advice, and our staff can't give it. For advice about incontinence care, please talk to a physician, nurse, or another qualified professional.

Cases always ship free, and each case covers the shipping on one package. A package with no case to cover it is $12.99, and orders are limited to 4 packages — a case is the only thing that covers a package. Packs are priced on their own: $6.99 for one, $12.99 for two or more, and free once your order is over $40.00. Delivery to 18 states — AK, AZ, CA, CO, HI, ID, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY — adds $5.00. Shipping is charged once per order and worked out at checkout.

Orders placed before 4:00pm ET are processed the same business day. Orders usually ship within 3–7 business days, with delivery typically 2–6 days after that, so most orders arrive within about two weeks. These are estimates — carrier delays, weather and holidays can affect them.

Yes. Most states get our standard rates, and 18 states add a $5.00 delivery surcharge — they're listed under "How much is shipping?" above, and on the shipping page with the full rate table.

When your order ships, we email you the tracking number. If you have an account, your order history also shows each order and where it stands.

Contact us. If tracking shows your order hasn't been delivered, we'll investigate the shipment with the carrier and follow up with you on what happened.

All sales are final — because these are personal, sanitary and hygienic products, we can't accept returns or exchanges, even on unopened packs. If an item arrives damaged, defective, incorrect, or missing, email ComfortCare@ScriptsUSA.com within 7 days of delivery and we'll put it right. If you're unsure which size or absorbency to order, call us on 1-888-255-5277 ext. 7 before you buy.

Email ComfortCare@ScriptsUSA.com within 7 days of delivery with your order number. The final-sale policy never stops us from correcting a problem we caused: a damaged, defective, incorrect or missing item gets a replacement, a refund, or another remedy that fits the problem.

No — because these are personal, sanitary and hygienic products, we can't take returns for a wrong size, wrong absorbency, wrong quantity, or a change of mind, even if the product is unopened. That's exactly why we'd rather help before you order: call us on 1-888-255-5277 ext. 7 if you're unsure what to get.

When a refund is approved, it goes back to the payment method you used for the order. How long it takes to show up depends on your bank or card issuer.

Refusing a package doesn't cancel the order, and it doesn't automatically qualify for a refund — the products are final sale. If something's wrong with a shipment, contact us before refusing it so we can sort it out properly.

Comfort Care specializes in serving long-term care facilities, assisted living communities, group homes, and home-care agencies with a reliable monthly supply of incontinence products — and also serves individuals ordering directly for home use.

Yes. Facilities, assisted living communities, group homes and home-care agencies order through Comfort Care for facilities, which offers account pricing and monthly ordering. Request a facility account and we'll get you set up.

Request a wholesale account, get approved, then place monthly orders through the online portal. Bags arrive color-coded and pre-sorted by resident.

Our team reviews every wholesale account request. You'll get an email as soon as you're approved, and monthly ordering opens from there.

Wholesale orders ship free. Approved accounts check out on Standard Delivery with no shipping charge, whatever the order holds — the retail rates and the 18-state surcharge don't apply to your orders. Orders usually ship within 3–7 business days, the same as retail.

Approved accounts order on account: at checkout you place the order on net terms instead of paying by card, and billing is arranged with our team.

Yes. Facility accounts can send any order to a different delivery address at checkout — your facility's address stays the default.

No. We don't sell your information, and we don't use it for targeted advertising. The privacy policy spells this out in full.

No. We never ask for a diagnosis, prescription, medical record, or insurance information — nothing on the site requires any of it to place an order.

We recognize that what someone buys from us can reveal something about health needs, even though we never ask about them. So that information is never sold, never used for advertising or marketing profiles, never shared with data brokers or social media platforms, and inside the business only the people who fulfill orders and provide support can see it.

No. Card details travel from your browser directly to Stripe, our payment processor — they never pass through our website and are never stored on our systems. All we keep is the card brand, the last four digits, and a reference that lets us match the payment to your order and issue a refund.