Returns, Refunds & Cancellation Policy

All Sales Are Final

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES.

Due to the personal, sanitary, and hygienic nature of the incontinence, healthcare, and personal-care products we sell, products purchased from us are not eligible for return or exchange.

This includes unopened and unused merchandise.

Our Final Sale policy applies to all products sold through our Website, including, but not limited to:

• Adult diapers and briefs
• Protective underwear and pull-ups
• Disposable underpads
• Incontinence pads and liners
• Wipes and cleansing products
• Gloves
• Personal-care and hygiene products
• Incontinence accessories
• Other healthcare and disposable supplies

Customers are responsible for carefully reviewing all product information before placing an order.

Please verify the:

• Product
• Size
• Absorbency level
• Quantity
• Case or package count
• Product specifications
• Shipping address

before completing your purchase.

Wrong Size or Wrong Product Ordered by Customer

We do not accept returns, exchanges, or refunds when a customer:

• Orders the wrong size;
• Orders the wrong absorbency;
• Orders the wrong product;
• Orders the wrong quantity;
• Orders more merchandise than needed;
• Changes his or her mind;
• No longer needs the merchandise; or
• Wants to return an unopened product.

Please contact us before ordering if you need assistance determining which product or size may be appropriate.

Any product recommendations or sizing assistance provided by us are for general informational purposes only and do not guarantee fit or suitability.

Damaged, Defective, Incorrect, or Missing Items

Our Final Sale policy does not prevent us from correcting problems with the fulfillment of your order.

Please contact us if:

• An item arrives damaged;
• An item appears defective;
• You receive an item different from the item you ordered;
• An item is missing from your shipment; or
• You experience another problem with the fulfillment of your order.

Please report these issues to ComfortCare@ScriptsUSA.com as soon as reasonably possible after delivery.

For shipping damage, incorrect merchandise, or missing merchandise, we request that customers notify us within 7 days after delivery whenever reasonably possible.

We may request:

• Your order number;
• Your name and contact information;
• Photographs of the merchandise;
• Photographs of the shipping carton;
• Photographs of the shipping label;
• Photographs showing damage;
• Product lot or batch information;
• The quantity received; and
• A description of the problem.

After reviewing the claim, we may provide an appropriate resolution, which may include replacement merchandise, replacement of the affected portion of an order, a refund, a partial refund, or another appropriate remedy.

The specific resolution will depend on the circumstances and applicable law.

Do not send merchandise back to us unless we specifically authorize the return and provide return instructions.

Unauthorized returns may not be accepted.

Non-Delivery

If tracking information shows that your order has not been delivered, please contact us so that we can investigate the shipment with the carrier.

If merchandise cannot be delivered or shipped as required, we will handle the order in accordance with applicable law.

Order Cancellations

We process orders as quickly as possible.

You may contact us to request cancellation of an order before it has been processed or shipped. We will make reasonable efforts to honor the request, but cancellation is not guaranteed.

Once an order has been processed, packed, submitted for fulfillment, or shipped, it generally cannot be canceled.

A cancellation request does not constitute a cancellation until we confirm that the order has been canceled.

If we successfully cancel an order before shipment, any applicable amount already collected for the canceled merchandise will be refunded.

Address Errors

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping address before submitting your order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping or reshipping charges to the extent permitted by applicable law.

Because our merchandise is Final Sale, merchandise returned to us by a carrier because of a customer-provided incorrect or incomplete address does not automatically qualify for a refund.

Refused Packages

Refusing delivery does not cancel an order and does not automatically entitle the customer to a refund.

Because our products are Final Sale, customers should contact us before refusing a shipment.

Any rights that cannot legally be waived remain unaffected.

Shipping Charges

Original shipping and handling charges are non-refundable except when:

• We made an error in fulfilling the order;
• We approve otherwise; or
• A refund of those charges is required by applicable law.

Refund Method

When a refund is approved, the refund will generally be issued to the original payment method used for the purchase unless another method is agreed upon or required by applicable law.

Processing times after a refund is issued may vary depending on the customer's bank, card issuer, or payment provider.

Chargebacks and Payment Disputes

We encourage customers to contact us first if there is a problem with an order.

If a customer initiates a chargeback or payment dispute, we may provide the payment processor, card issuer, financial institution, or other relevant party with information concerning the transaction, including:

• Order information;
• Our Final Sale policy;
• Checkout records;
• Payment records;
• Shipment and tracking information;
• Proof of delivery;
• Customer communications; and
• Other information reasonably relevant to the dispute.

Nothing in this section limits a customer's lawful rights to dispute an unauthorized or otherwise legally disputable transaction.

Final Sale Disclosure

By completing a purchase through our Website, you acknowledge that you have had an opportunity to review this Returns, Refunds & Cancellation Policy and understand that, except as otherwise provided in this Policy or required by applicable law:

ALL SALES ARE FINAL, INCLUDING UNOPENED AND UNUSED PRODUCTS.

Rights Required by Law

Nothing in this Policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot lawfully be waived under applicable federal, state, or local law.

If applicable law gives you a right that conflicts with a provision of this Policy, the applicable law will control to the extent of that conflict.

Contact Us

For order issues or questions about this Policy, contact: